ISO 14046:2014 Lead Auditor Quiz 02 24Mar25 - Practice Quiz

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Question 1 of 30

\"Global Textiles,\" a multinational clothing manufacturer, is seeking ISO 10002:2018 certification. During the audit, the auditor, Mr. Kenji Tanaka, is reviewing the company\'s documentation and record-keeping practices related to complaints handling. Which of the following scenarios would indicate the STRONGEST adherence to ISO 10002:2018 requirements for documentation and record-keeping?

Global Textiles maintains a secure, centralized database containing detailed records of all customer complaints, including the date of receipt, nature of the complaint, investigation findings, corrective actions taken, communication logs, and customer satisfaction surveys, with restricted access granted only to authorized personnel and regular backups performed to ensure data integrity.

The company keeps paper copies of all customer complaints in filing cabinets, organized by date of receipt, with access limited to the customer service department.

Global Textiles uses a simple spreadsheet to track the number of complaints received each month, categorized by product type, without any detailed information about the individual complaints or their resolution.

The company relies on the individual customer service representatives to maintain their own records of the complaints they handle, without any centralized system for tracking or managing the data.

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