ISO 14046:2014 Internal Auditor Quiz 08 24Mar25 - Practice Quiz

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Question 1 of 30

\"GlobalTech Solutions,\" a manufacturing company specializing in electronic components, recently transitioned to ISO 9001:2015. During an internal audit, it was discovered that the company\'s documented Quality Management System (QMS) scope explicitly excludes its logistics operations, which are entirely outsourced to \"Swift Logistics.\" The rationale behind this exclusion, as stated in the QMS documentation, was to simplify the certification process and reduce the perceived administrative burden. However, in the past six months, \"GlobalTech Solutions\" has experienced significant disruptions in its supply chain, leading to increased costs, delayed deliveries, and a noticeable rise in customer complaints regarding product delivery times and damaged goods. The head of operations, Anya Sharma, is concerned that this exclusion is impacting the overall effectiveness of the QMS and the company\'s ability to consistently meet customer requirements. Considering the principles and requirements of ISO 9001:2015, what is the MOST appropriate corrective action \"GlobalTech Solutions\" should take to address this issue and ensure the QMS effectively covers all critical aspects of its operations?

Revise the QMS scope to include logistics operations or establish comprehensive controls and monitoring mechanisms for "Swift Logistics," integrating them into the QMS framework, and conduct a risk assessment considering the impact of logistics on product conformity and customer satisfaction.

Maintain the current QMS scope but implement more frequent communication meetings between "GlobalTech Solutions" and "Swift Logistics" to improve coordination and address any emerging issues proactively.

Request "Swift Logistics" to obtain their own ISO 9001:2015 certification to ensure their operations meet the required quality standards, while keeping the current QMS scope unchanged.

Provide additional training to "GlobalTech Solutions" employees on effective communication and problem-solving techniques to better handle any logistics-related issues that may arise.

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