Question 1 of 30
Performance Driven Enterprises, a data-driven organization, aims to enhance its quality management system in accordance with ISO 9004:2018. To achieve this, it needs to implement effective assessment and evaluation techniques using key performance indicators (KPIs) and evaluation frameworks. Which of the following strategies is most critical for Performance Driven Enterprises to adopt regarding assessment and evaluation techniques?
Using KPIs and evaluation frameworks to assess and improve the quality management system.
Relying solely on subjective assessments and anecdotal evidence to evaluate the effectiveness of the quality management system.
Avoiding the use of KPIs and evaluation frameworks to simplify the assessment process.
Focusing primarily on compliance with regulatory requirements without assessing the overall performance of the quality management system.

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