ISO 14001:2015 Internal Auditor Quiz 09 24Mar25 - Practice Quiz

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Question 1 of 30

GreenTech Solutions, an environmental consulting firm, relies heavily on its IT systems to generate and submit mandatory environmental impact reports to the Environmental Protection Agency (EPA) as per federal regulations. Recently, the IT service responsible for generating these reports has experienced frequent outages, causing delays in submissions. These delays expose GreenTech to potential fines and damage its reputation. As an ISO 20000-1:2018 internal auditor, you are tasked with recommending the most effective approach to mitigate the risk of non-compliance stemming from these IT service disruptions. Considering the critical nature of the reporting service and the potential legal ramifications of non-compliance, which of the following actions would be the MOST appropriate and comprehensive in aligning GreenTech\'s IT service management with ISO 20000-1:2018 requirements?

Integrate risk management into the IT Service Continuity Management (ITSCM) process, conduct a Business Impact Analysis (BIA) specifically for the regulatory reporting service, and develop, test, and regularly review IT service continuity plans aligned with EPA reporting deadlines.

Focus primarily on improving the incident management process to ensure faster resolution times for outages affecting the reporting service, thereby minimizing the duration of non-compliance.

Negotiate stricter Service Level Agreements (SLAs) with the IT service provider, ensuring penalties for any downtime affecting the regulatory reporting service, without necessarily implementing internal ITSCM processes.

Implement redundant hardware and software systems for the reporting service and rely solely on the IT department's technical expertise to restore the service in case of disruptions, without formal BIA or testing.

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