ISO 14001:2015 Internal Auditor Quiz 04 24Mar25 - Practice Quiz

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Question 1 of 30

TechForward Solutions, a rapidly growing fintech company, relies heavily on its IT services to provide seamless online banking experiences to its customers. As part of their ISO 20000-1:2018 implementation, a recent risk assessment identified a single point of failure in their authentication system, which could lead to a complete service outage if the primary authentication server fails. The potential impact includes significant financial losses, reputational damage, and regulatory penalties under GDPR and other data protection laws. Senior management is concerned about maintaining service availability and security. Considering the principles of ISO 20000-1:2018, which of the following actions would be the MOST appropriate initial step to mitigate this risk effectively and proactively, rather than reactively?

Implement a redundant authentication system with automatic failover capabilities to ensure continuous service availability in case of primary system failure.

Document the identified risk in the risk register and escalate it to senior management for awareness and future consideration.

Increase the frequency of monitoring the authentication system to detect potential failures more quickly and improve response times.

Purchase a comprehensive cyber insurance policy to cover potential financial losses resulting from a service outage caused by authentication system failure.

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