ISO 14001:2015 Internal Auditor Quiz 03 24Mar25 - Practice Quiz

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Question 1 of 30

During an internal audit of \"TechSolutions Inc.\", an IT service provider aiming for ISO 20000-1:2018 certification, auditor Kamala reviews the documented information related to incident management as part of Clause 7 (Support). TechSolutions has a comprehensive document repository containing detailed procedures, work instructions, and forms for handling incidents. However, Kamala observes that several incident records indicate deviations from the documented procedures, and some employees are unaware of recent updates to the incident management process. Furthermore, the document control procedure itself is not consistently followed, leading to some outdated documents still being in use. Considering these observations, what is the MOST critical aspect Kamala should focus on when evaluating the effectiveness of TechSolutions\' documented information related to incident management under Clause 7 of ISO 20000-1:2018?

Verifying that the documented information is actively used, controlled, maintained, and supports the operation of the ITSM system, and that the document control procedure is effective.

Confirming the existence of a document repository containing all required procedures, work instructions, and forms for incident management.

Assessing the number of incident records created within the last quarter and comparing it to previous quarters to identify trends.

Ensuring that all employees have completed the initial ISO 20000-1:2018 awareness training, regardless of their role in incident management.

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