ISO 14001:2015 Internal Auditor Quiz 02 24Mar25 - Practice Quiz

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Question 1 of 30

Kai, an internal auditor, is evaluating the documented information control process within \"Synergy Solutions,\" an IT service provider certified to ISO 20000-1:2018. During his audit, Kai observes that Synergy Solutions has a well-defined procedure for creating, approving, and version-controlling new documents. Access control measures are also in place to restrict unauthorized modifications. However, Kai discovers that there is no established process for periodically reviewing existing documents to confirm their continued relevance and accuracy, nor is there a documented procedure for identifying and managing obsolete documents. Considering the requirements of ISO 20000-1:2018 Clause 7 (Support) regarding documented information, which of the following represents the MOST significant nonconformity?

The absence of a defined process for periodically reviewing existing documents and managing obsolete documents, potentially leading to the use of outdated or inaccurate information.

Insufficient granularity in access control settings, allowing some employees to view documents they do not directly need for their roles.

The lack of a centralized repository for all documented information, with some documents stored on individual employee computers.

Inconsistent use of document templates across different departments, leading to minor variations in formatting and style.

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