Certbie
Question 1 of 30
Market research demonstrates an increasing sophistication in social engineering tactics. A customer support representative receives an urgent email from a known client, claiming their account has been compromised and requesting immediate access to specific, highly sensitive financial records to \"verify their identity and secure their data.\" The email contains unusual formatting and a slightly altered sender address, but the request itself is plausible given the client\'s business. What is the most appropriate immediate course of action for the support representative?
Immediately escalate the request to the cybersecurity incident response team for investigation and verification, while simultaneously attempting to contact the client through a pre-established, secure communication channel to confirm the request and their identity.
Grant the client's request for access to the financial records to avoid customer dissatisfaction and potential reputational damage.
Forward the email to the IT department for a quick scan for malware and then fulfill the request if no malware is detected.
Reply to the client's email acknowledging the urgency and stating that their request will be processed within 48 hours after standard verification procedures.

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