CISCO 820-605 Cisco Customer Success Manager 11 25Oct2024 - Practice Quiz

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Question 1 of 30

In a project aimed at implementing a new customer relationship management (CRM) system, the project manager identifies several key stakeholders, including the sales team, IT department, and customer service representatives. During the stakeholder analysis, the project manager realizes that the sales team has conflicting interests with the IT department regarding the system\'s features. The sales team prioritizes user-friendly interfaces and quick access to customer data, while the IT department emphasizes security and data integrity. How should the project manager approach this situation to ensure effective stakeholder management and project success?

Facilitate a joint meeting with both teams to discuss their concerns and collaboratively develop a solution that balances usability and security.

Prioritize the IT department's requirements since they are responsible for system implementation and maintenance.

Implement the sales team's suggestions first, as they are the primary users of the CRM system, and address IT concerns later.

Ignore the conflict and proceed with the project based on the initial requirements gathered from both teams.

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