CISCO 820-605 Cisco Customer Success Manager 10 25Oct2024 - Practice Quiz

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Question 1 of 30

In a customer success meeting, a manager is discussing the importance of active listening and its impact on customer relationships. During the meeting, the manager emphasizes that active listening involves not just hearing the words spoken but also understanding the underlying emotions and intentions behind those words. Which of the following techniques best exemplifies active listening in this context?

Paraphrasing the customer's concerns to confirm understanding and show empathy.

Interrupting the customer to clarify points as they speak.

Nodding occasionally while the customer speaks to indicate agreement.

Taking detailed notes without engaging in the conversation.

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