CISCO 820-605 Cisco Customer Success Manager 08 25Oct2024 - Practice Quiz

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Question 1 of 30

A technology company is implementing a continuous improvement strategy to enhance its software development process. The team has identified several key performance indicators (KPIs) to measure the effectiveness of their improvements, including cycle time, defect density, and customer satisfaction scores. After implementing a new agile methodology, the team observes a 20% reduction in cycle time and a 15% decrease in defect density over a quarter. However, customer satisfaction scores remain unchanged. What should the team focus on next to ensure continuous improvement in their software development process?

Conduct a root cause analysis to identify factors affecting customer satisfaction.

Increase the frequency of software releases to improve customer engagement.

Implement additional training sessions for developers on agile practices.

Shift focus to enhancing marketing strategies to attract more users.

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