CISCO 820-605 Cisco Customer Success Manager 07 25Oct2024 - Practice Quiz

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Question 1 of 30

A company is analyzing its customer support performance metrics to identify areas for improvement. They have collected data on the average response time (in minutes) and customer satisfaction scores (on a scale of 1 to 10) over the past quarter. The data shows that for every 5-minute decrease in response time, the customer satisfaction score increases by 0.5 points. If the current average response time is 30 minutes and the customer satisfaction score is 7, what would be the expected customer satisfaction score if the company reduces its average response time to 20 minutes?

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