CISCO 820-605 Cisco Customer Success Manager 06 25Oct2024 - Practice Quiz

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Question 1 of 30

In a technology company, the management has decided to implement a continuous learning program aimed at enhancing the skills of their customer success managers. The program includes various certification opportunities, workshops, and online courses. After six months, the management wants to evaluate the effectiveness of this program. They plan to measure the improvement in customer satisfaction scores, which are currently at 75%. If the goal is to increase these scores by 15% over the next quarter, what will be the target customer satisfaction score?

0.9

0.85

0.8

0.95

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