CISCO 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise 16 25Oct2024 - Practice Quiz

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In a scenario where a company is integrating its customer relationship management (CRM) system with the Cisco Unified Contact Center Enterprise (UCCE) using APIs, the development team needs to ensure that the API calls made to the UCCE are efficient and do not exceed the rate limits set by the system. If the UCCE allows a maximum of 100 API calls per minute, and the team plans to implement a feature that requires 250 API calls to retrieve customer data, what is the best approach to manage the API calls without exceeding the rate limit?

Implement a queuing mechanism that batches the API calls to stay within the limit.

Increase the API call limit by requesting a higher threshold from Cisco.

Execute all API calls simultaneously and handle any errors that arise from rate limiting.

Use a single API call to retrieve all customer data at once, if supported.

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