CISCO 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise 14 25Oct2024 - Practice Quiz

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Question 1 of 30

A large enterprise is experiencing intermittent call drops in their Cisco Unified Contact Center Enterprise (UCCE) system. The IT team suspects that the issue may be related to network congestion during peak hours. They decide to analyze the call flow and network performance metrics. If the average call duration is 300 seconds and the peak call volume is 120 calls per hour, what is the expected bandwidth requirement for voice traffic, assuming each call requires 100 kbps of bandwidth? Additionally, what steps should the team take to mitigate the call drop issue?

The expected bandwidth requirement is 10 Mbps, and the team should implement Quality of Service (QoS) policies to prioritize voice traffic.

The expected bandwidth requirement is 5 Mbps, and the team should increase the number of agents available during peak hours.

The expected bandwidth requirement is 15 Mbps, and the team should reduce the average call duration to minimize congestion.

The expected bandwidth requirement is 20 Mbps, and the team should upgrade the network hardware to support higher traffic.

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