Question 1 of 30
A contact center manager is analyzing the performance of agents based on their call handling metrics. The manager has gathered data indicating that Agent X handled 150 calls in a week, with an average handling time (AHT) of 6 minutes per call. Additionally, it was noted that Agent X had a first call resolution (FCR) rate of 80%. If the contact center operates for 40 hours a week, what is the agent\'s utilization rate, and how does it reflect on their overall performance?
0.625
0.75
0.5
0.8

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