CISCO 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise 10 25Oct2024 - Practice Quiz

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In a scenario where a company is integrating its Cisco Unified Contact Center Enterprise (UCCE) with a Customer Relationship Management (CRM) system, the IT team needs to ensure that customer data is synchronized in real-time to enhance agent efficiency and improve customer experience. The integration involves using the Cisco UCCE\'s Open Data API to pull customer information from the CRM. If the CRM system has a rate limit of 100 requests per minute and the UCCE system needs to fetch customer data for 50 active calls every minute, how should the IT team design the integration to avoid hitting the rate limit while ensuring that all necessary data is retrieved?

Implement a caching mechanism to store customer data for active calls and refresh it every minute.

Increase the rate limit of the CRM system to accommodate the UCCE requests.

Reduce the number of active calls to stay within the CRM's rate limit.

Use a batch processing approach to retrieve customer data every five minutes instead of real-time.

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