CISCO 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise 09 25Oct2024 - Practice Quiz

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Question 1 of 30

In a Cisco Unified Contact Center Enterprise (UCCE) environment, a network engineer is analyzing the logs to troubleshoot an issue where agents are experiencing intermittent disconnections during calls. The engineer notices a pattern in the logs indicating that the disconnections occur primarily during peak hours. Given that the system is configured to handle a maximum of 200 concurrent calls, and the average call duration is 5 minutes, how can the engineer determine if the disconnections are due to resource exhaustion or if there is another underlying issue?

By correlating the call volume data with the timestamps of the disconnections in the logs to identify if the disconnections coincide with maximum capacity usage.

By checking the configuration settings of the agents to ensure they are set up correctly for call handling.

By reviewing the network bandwidth utilization during peak hours to see if it exceeds the allocated limits.

By analyzing the error codes in the logs to identify specific faults related to the disconnections.

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