Question 1 of 30
In a Cisco Unified Contact Center Enterprise (UCCE) environment, a manager is tasked with optimizing resource allocation for an upcoming marketing campaign that is expected to increase call volume by 30%. The current staffing level is 20 agents, each capable of handling an average of 15 calls per hour. If the campaign is projected to last for 8 hours a day over a 5-day workweek, how many additional agents should the manager hire to maintain the same service level, assuming the target service level is to answer 80% of calls within 20 seconds?
4 additional agents
2 additional agents
6 additional agents
8 additional agents

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