CISCO 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise 06 25Oct2024 - Practice Quiz

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Question 1 of 30

A company is experiencing intermittent call failures in their Cisco Unified Contact Center Enterprise (UCCE) environment. The network team suspects that the issue may be related to the configuration of the Cisco Unified Communications Manager (CUCM) and its interaction with the UCCE. To troubleshoot effectively, which of the following steps should be prioritized to identify the root cause of the call failures?

Review the CUCM and UCCE integration settings, including the SIP trunk configuration and the codec settings used for the calls.

Check the physical network connections and ensure that all devices are powered on and connected properly.

Analyze the call detail records (CDRs) for patterns in the call failures to determine if they are time-based or user-specific.

Restart the UCCE services to refresh the system and eliminate any temporary glitches that may be affecting call handling.

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