CISCO 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise 05 25Oct2024 - Practice Quiz

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Question 1 of 30

In a Cisco Unified Contact Center Enterprise environment, you are tasked with optimizing the load balancing of incoming calls across multiple agents. You have three groups of agents: Group A has 5 agents, Group B has 3 agents, and Group C has 2 agents. If the total number of incoming calls is 100 per hour, and you want to distribute the calls based on the number of agents in each group, how many calls should each group receive to ensure proportional load balancing?

Group A: 50 calls, Group B: 30 calls, Group C: 20 calls

Group A: 40 calls, Group B: 40 calls, Group C: 20 calls

Group A: 60 calls, Group B: 20 calls, Group C: 20 calls

Group A: 30 calls, Group B: 50 calls, Group C: 20 calls

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