CISCO 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise 03 25Oct2024 - Practice Quiz

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Question 1 of 30

In a contact center environment, a manager is implementing a priority-based routing system to optimize call handling. The center has three types of calls: high priority (HP), medium priority (MP), and low priority (LP). The expected handling times for these calls are 5 minutes for HP, 10 minutes for MP, and 15 minutes for LP. If the call center receives 60 HP calls, 100 MP calls, and 40 LP calls in a given hour, what is the total expected handling time for all calls, and how should the manager prioritize the routing of these calls to ensure that high-priority calls are addressed first while maintaining efficiency?

Prioritize HP calls first, followed by MP calls, and then LP calls, with a total expected handling time of 1,300 minutes.

Prioritize LP calls first, followed by MP calls, and then HP calls, with a total expected handling time of 1,200 minutes.

Prioritize MP calls first, followed by HP calls, and then LP calls, with a total expected handling time of 1,400 minutes.

Prioritize HP calls first, followed by LP calls, and then MP calls, with a total expected handling time of 1,500 minutes.

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