CISCO 500-445 Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) 12 25Oct2024 - Practice Quiz

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Question 1 of 30

In a contact center environment, a manager is tasked with developing a training program for agents that will enhance their skills in handling customer inquiries effectively. The program is designed to include both theoretical knowledge and practical application. If the training consists of 40% theoretical learning, 30% role-playing scenarios, and 30% feedback sessions, how should the manager allocate time for each component if the total training duration is 20 hours?

8 hours for theoretical learning, 6 hours for role-playing, and 6 hours for feedback sessions

10 hours for theoretical learning, 5 hours for role-playing, and 5 hours for feedback sessions

7 hours for theoretical learning, 8 hours for role-playing, and 5 hours for feedback sessions

6 hours for theoretical learning, 7 hours for role-playing, and 7 hours for feedback sessions

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