Question 1 of 30
A company is planning to implement Cisco Unified Contact Center Enterprise (UCCE) and needs to determine the appropriate licensing and capacity planning for their expected call volume. They anticipate an average of 1,200 calls per hour during peak times, with an average handling time (AHT) of 5 minutes per call. Given that each agent can handle 12 calls per hour, how many agents will the company need to ensure that they can manage the peak call volume without exceeding their capacity?
100 agents
80 agents
120 agents
90 agents

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