CISCO 500-445 Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) 03 25Oct2024 - Practice Quiz

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Question 1 of 30

In a contact center, the management team is analyzing the performance of their agents based on various metrics to improve overall efficiency. They have identified that the average handling time (AHT) for customer interactions is currently 8 minutes, and they aim to reduce this to 6 minutes over the next quarter. If the contact center handles an average of 1,200 calls per day, how many total minutes of handling time can be saved in a quarter (assuming a quarter consists of 90 days) if they successfully achieve their goal?

216,000 minutes

180,000 minutes

144,000 minutes

108,000 minutes

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