CISCO 500-445 Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) 01 25Oct2024 - Practice Quiz

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Question 1 of 30

In a Cisco Contact Center Enterprise environment, you are tasked with designing a custom script that handles customer inquiries about product availability. The script must include a decision point that checks the inventory status of a product. If the product is in stock, the script should proceed to provide the customer with the product details. If the product is out of stock, the script should offer the customer an option to receive a notification when the product becomes available. Given the following conditions:

The inventory check returns a boolean value indicating stock status.

The notification option requires capturing the customer's email address.

The script must log the interaction for future analysis.

ch of the following best describes the necessary components of this custom script?

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