CISCO 500-444 Cisco Contact Center Enterprise Implementation and Troubleshooting 15 25Oct2024 - Practice Quiz

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Question 1 of 30

In a Cisco Contact Center Enterprise environment, a company is planning to implement a new call routing strategy that utilizes both skills-based routing and priority-based routing. The goal is to ensure that high-priority calls are handled first while also considering the specific skills of agents. If the system is configured to assign a weight of 70% to priority and 30% to skills, how would you calculate the overall routing score for an agent with a skill match score of 80% and a priority score of 90%?

0.87

0.82

0.85

0.8

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