Question 1 of 30
In a Cisco Contact Center Enterprise environment, a manager is analyzing the performance of agents using the reporting tools available. The manager wants to determine the average handling time (AHT) for a specific team over the last month. The team handled a total of 1,200 calls, with a cumulative handling time of 72,000 seconds. Additionally, the manager is interested in understanding how this AHT compares to the industry standard of 300 seconds per call. What is the AHT for the team, and how does it compare to the industry standard?
60 seconds, which is below the industry standard
120 seconds, which is above the industry standard
180 seconds, which is equal to the industry standard
300 seconds, which is above the industry standard

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