Question 1 of 30
In a Cisco Unified Contact Center Enterprise (UCCE) environment, you are tasked with designing a script that dynamically adjusts the routing of calls based on the caller\'s input and the current queue status. The script must evaluate the average wait time in the queue and the caller\'s priority level, which is determined by a variable that can take values from 1 (low priority) to 5 (high priority). If the average wait time exceeds 30 seconds, callers with a priority level of 4 or 5 should be routed to the next available agent immediately, while others should remain in the queue. If the average wait time is below 30 seconds, all callers should be queued normally. Given that the average wait time is currently 35 seconds and a caller has a priority level of 3, what should the script do with this call?
Keep the caller in the queue
Route the caller to the next available agent
Disconnect the call
Send the caller to a voicemail

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