CISCO 500-444 Cisco Contact Center Enterprise Implementation and Troubleshooting 03 25Oct2024 - Practice Quiz

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Question 1 of 30

A company is planning to upgrade its Cisco Contact Center Enterprise system to improve performance and add new features. The IT team has identified that the current system is running on version 11.6, and they want to upgrade to version 12.5. The upgrade process involves several steps, including assessing the current environment, ensuring compatibility with existing hardware, and planning for downtime. If the current system has 500 agents and the expected downtime during the upgrade is estimated to be 4 hours, what is the total potential cost of downtime if each agent\'s hourly cost to the company is $25?

$50,000

$25,000

$100,000

$75,000

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