Question 1 of 30
In a Cisco Contact Center Enterprise (CCE) deployment, a company is planning to implement an on-premises solution to manage its customer interactions. The IT team needs to ensure that the system can handle peak loads efficiently. They estimate that during peak hours, the system will need to process 500 calls per hour, with an average call duration of 6 minutes. Given that each agent can handle one call at a time and is available for 90% of their shift, how many agents are required to meet the peak demand without exceeding the call wait time of 30 seconds?
10 agents
12 agents
15 agents
20 agents