CISCO 500-440 Designing Cisco Unified Contact Center Enterprise Exam - Quiz 01 - Jhon Bon Jovi Germata - 230524 - Practice Quiz

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Question 1 of 30

Mr. Johnson is managing a customer service team that uses Cisco Unified CCE. He notices that during peak hours, some calls are being dropped before reaching an agent. What should Mr. Johnson check first to troubleshoot this issue?

Verify the bandwidth allocation for the VoIP network.

Check the agent availability in the skill groups.

Examine the configuration of call routing scripts.

Review the performance of the CTI server.

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