CISCO 500-052 Deploying Cisco Unified Contact Center Express Quiz 01 Gay Marie Dela Torre-batch3 - Practice Quiz

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Question 1 of 30

Mr. Patel, a contact center manager, is tasked with optimizing call routing strategies in his organization\'s Cisco Unified Contact Center Express (UCCX) deployment. The contact center handles inquiries across multiple departments, including sales, technical support, and billing. Mr. Patel wants to ensure that calls are directed to the most appropriate department based on caller needs to enhance customer satisfaction. Which call routing mechanism would best suit Mr. Patel\'s objective?

Implementing DNIS-based routing to direct calls to specific departments or services.

Configuring agent-based routing to evenly distribute calls among available agents.

Utilizing skills-based routing to distribute calls based on agent expertise.

Setting up time-of-day routing to route calls to different departments based on business hours.

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