CISCO 352-011 Cisco Certified Design Expert Practical Exam 10 25Oct2024 - Practice Quiz

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Question 1 of 30

A company is planning to implement a new customer relationship management (CRM) system to enhance its sales processes. During the business requirements analysis phase, the project manager gathers input from various stakeholders, including sales representatives, marketing teams, and customer service personnel. After compiling the requirements, the project manager identifies that the system must support integration with existing tools, provide real-time analytics, and enhance customer engagement. Given these requirements, which of the following considerations should be prioritized to ensure the successful implementation of the CRM system?

Establishing a clear communication plan that outlines stakeholder roles and responsibilities throughout the project lifecycle.

Focusing solely on the technical specifications of the CRM software without considering user feedback.

Prioritizing the selection of a vendor based on the lowest cost rather than their ability to meet the identified business needs.

Implementing the system without a phased rollout to minimize disruption to existing processes.

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