Question 1 of 30
A company is implementing a new collaboration solution that integrates voice, video, and messaging services. The IT manager needs to monitor the performance of this solution to ensure optimal user experience. Which metrics should the manager prioritize to effectively assess the quality of service (QoS) for voice calls in this collaboration environment?
Jitter, latency, and packet loss
Bandwidth utilization, CPU load, and memory usage
User satisfaction scores, call duration, and frequency of use
Network topology changes, device inventory, and software updates

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