CISCO 100-890 Supporting Cisco Collaboration Devices (CLTECH) - Quiz 04 - Taslima Begum - Practice Quiz

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Scenario:\nMs. Stewart is troubleshooting a call routing issue in Cisco Unified Contact Center Express (UCCX). Calls are not being routed to the appropriate agents based on predefined scripts and routing rules. Which of the following steps should Ms. Stewart take to diagnose and resolve the problem?

Restart the UCCX server and perform a diagnostic test to verify the hardware components and software configuration.

Review the call routing scripts in UCCX administration and ensure that they are configured correctly with the appropriate conditions and actions.

Check the firmware versions of the agent phones and upgrade them to the latest releases to address any compatibility issues with UCCX.

Implement Quality of Service (QoS) policies to prioritize call traffic over other types of data, ensuring optimal performance and call quality.

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