CISCO 100-890 Supporting Cisco Collaboration Devices (CLTECH) 16 24Oct2024 - Practice Quiz

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Question 1 of 30

A network engineer is troubleshooting a VoIP system that is experiencing intermittent call drops. The engineer decides to follow a systematic troubleshooting methodology. After gathering initial information, they identify that the issue occurs primarily during peak usage hours. Which of the following steps should the engineer prioritize next to effectively diagnose the problem?

Analyze network traffic patterns and bandwidth utilization during peak hours.

Replace the VoIP phones with new models to see if the issue persists.

Reboot the VoIP server to refresh the system and eliminate temporary glitches.

Consult the user manual for the VoIP system to check for known issues.

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