CISCO 100-890 Supporting Cisco Collaboration Devices (CLTECH) 11 24Oct2024 - Practice Quiz

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Question 1 of 30

In a Cisco Contact Center environment, a company is integrating its customer relationship management (CRM) system with the Cisco Unified Contact Center Express (UCCX). The integration aims to enhance customer interactions by providing agents with real-time access to customer data during calls. The company has a requirement to ensure that the integration supports both inbound and outbound calls while maintaining data integrity and security. Which of the following approaches best addresses these requirements while considering the use of APIs and data synchronization methods?

Implementing the Cisco UCCX API to pull customer data from the CRM in real-time during inbound calls and using a secure webhook for outbound call data updates.

Utilizing a batch processing method to synchronize customer data every night, ensuring that agents have access to the latest information during their shifts.

Relying solely on manual data entry by agents to update customer information in the CRM after each call, ensuring that data is always current.

Using a third-party middleware solution to facilitate data exchange between the UCCX and the CRM, without implementing any security measures for data transmission.

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