Anya, a newly onboarded IT support technician, is assisting a remote client, Mr. Jian Li, who is experiencing intermittent internet access. Mr. Li describes the issue as \"the internet being slow and sometimes not working at all, like a leaky faucet.\" Anya\'s initial troubleshooting steps, based on a standard protocol, involve checking the client\'s router lights and performing a ping test to a known reliable server. However, Mr. Li\'s explanations are filled with analogies and lack specific technical details, making it difficult for Anya to pinpoint the exact cause. Anya feels stuck, as the standard procedure doesn\'t seem to account for this level of user-provided ambiguity.\n\nWhich of the following actions would best demonstrate Anya\'s adaptability and problem-solving skills in this situation?