SO 13485:2016 – Medical Devices Quality Management System Exam Free Practice Test — 30 Questions

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Question 1 of 30

In a medical device company that has recently adopted ISO 13485:2016, the management team is evaluating the effectiveness of their Quality Management System (QMS). They have noted a 20% reduction in product defects and a 15% increase in customer satisfaction scores over the past year. The team is considering whether these improvements are sufficient to conclude that their QMS is effective. What should the management team focus on to ensure a comprehensive evaluation of their QMS effectiveness, beyond just these metrics?

Conducting regular internal audits and management reviews to assess compliance and identify areas for improvement.
Relying solely on customer feedback to gauge the success of the QMS implementation.
Comparing their defect rates with those of competitors without considering their own internal processes.
Focusing only on the financial performance of the company as a measure of QMS effectiveness.

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