PCAT Pharmacy College Admission Test Free Practice Test — 30 Questions

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Question 1 of 30

Dr. Anya Sharma, a lead pharmacist at a busy urban community pharmacy, observes an unprecedented increase in prescription volume for a common over-the-counter antiviral medication following a sudden spike in local influenza cases. Her usual meticulous, one-by-one prescription verification process, while ensuring accuracy, is leading to significant wait times, causing patient dissatisfaction and potential non-adherence for those needing prompt relief. Dr. Sharma must quickly adjust her operational strategy to manage this surge without compromising patient safety or regulatory compliance. Which of the following actions best demonstrates her adaptability and flexibility in response to this dynamic situation?

Implementing a temporary, risk-based prescription verification protocol that prioritizes critical medications and high-risk patient profiles, while allowing for a slightly expedited, but still thorough, review of less critical prescriptions to manage the increased volume.
Politely informing patients that the pharmacy is experiencing higher than normal wait times and encouraging them to return at a later, less busy period to pick up their prescriptions.
Immediately contacting the pharmacy's central administration to request additional staffing, even though no immediate increase in personnel is guaranteed or feasible in the short term.
Recommending that patients seek alternative over-the-counter remedies or consult with their physicians for prescription refills, thereby reducing the immediate workload on the pharmacy.

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