ISO/IEC 20000-3:2019 - IT Service Management Scope and Applicability Professional Free Practice Test — 30 Questions
30 questions · Full explanations · No account required
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AstroTech Solutions, a rapidly growing aerospace data analytics firm, is preparing for an ISO/IEC 20000-1:2018 certification. Their IT services encompass a wide range, including on-premises data processing clusters, a custom-built internal communication platform, and a cloud-hosted Customer Relationship Management (CRM) system. The CRM system is a Software-as-a-Service (SaaS) offering procured from a leading vendor, and AstroTech Solutions has no control over its underlying infrastructure, maintenance, or the vendor\'s service delivery processes. While AstroTech provides internal support for user queries and data integration related to the CRM, the core service management of the CRM platform itself is entirely handled by the vendor. Considering the scope and applicability guidelines outlined in ISO/IEC 20000-3:2019, which of the following IT services would be considered outside the scope of AstroTech Solutions\' ISO/IEC 20000-1:2018 SMS for certification?
About the ISO/IEC 20000-3:2019 - IT Service Management Scope and Applicability Professional Certification
These free practice questions are designed to help you assess your readiness for the ISO/IEC 20000-3:2019 - IT Service Management Scope and Applicability Professional exam by ISO. Each question comes with a detailed explanation to reinforce the correct concept. For a complete exam preparation experience with hundreds of questions, spaced-repetition study tools, and full exam simulations, explore our premium access.
