GCPGCIMP Genesys Cloud Certified Professional Implementation Free Practice Test — 30 Questions

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Question 1 of 30

During the final integration testing phase of a significant Genesys Cloud contact center deployment for a large financial institution, a key stakeholder from the marketing department submits a request to incorporate a novel, real-time sentiment analysis widget into the agent desktop. This widget was not part of the original Statement of Work (SOW) or the approved project charter. The project team is concerned about the potential impact on the go-live date, which is only six weeks away, and the additional development resources required. What is the most critical initial action the project manager must take to address this unsolicited request effectively and maintain project governance?

Review the project charter and Statement of Work to assess the original scope and initiate the formal change control process.
Immediately inform the stakeholder that the request cannot be accommodated due to the proximity of the go-live date.
Assign a senior developer to perform a preliminary feasibility study and estimate the effort required for the new feature.
Escalate the request directly to the executive sponsor for a decision on whether to proceed with the new functionality.

About the GCPGCIMP Genesys Cloud Certified Professional Implementation Certification

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