CISCO 100-890 Supporting Cisco Collaboration Devices (CLTECH) Free Practice Test — 30 Questions

Question 1

Which of the following actions should be taken to troubleshoot poor call quality on Cisco IP phones?

Accepted Answer

Check for interference from nearby electronic devices.

Question 2

A user is unable to access voicemail on their Cisco IP phone. What is the first step the IT support team should take to troubleshoot this issue?

Accepted Answer

Verify the network connectivity between the phone and the voicemail server.

Question 3

During a Cisco TelePresence meeting, participants complain about poor video quality and choppy audio. What is one possible cause of this issue?

Accepted Answer

Insufficient bandwidth on the network.

Question 4

What is the purpose of creating contact center scripts in Cisco Unified Contact Center Express (UCCX)?

Accepted Answer

To define the routing logic and actions for incoming calls.

Question 5

A user is unable to access voicemail on their Cisco IP phone. What is the first step the IT support team should take to troubleshoot this issue?

Accepted Answer

Verify the network connectivity between the phone and the voicemail server.

Question 6

What is the primary function of Cisco Unity Connection in a Cisco collaboration environment?

Accepted Answer

To provide voicemail and messaging services.

Question 7

Which of the following is a key consideration when configuring Quality of Service (QoS) for Cisco collaboration applications?

Accepted Answer

Prioritizing voice and video traffic over other types of traffic.

Question 8

Which of the following best describes the purpose of a device pool in Cisco Unified Communications Manager (CUCM)?

Accepted Answer

To group devices based on their physical location for easier management.

Question 9

A company is planning to deploy Cisco TelePresence endpoints for video conferencing. What is a key consideration when configuring the network for optimal TelePresence performance?

Accepted Answer

Configuring Quality of Service (QoS) to prioritize TelePresence traffic.

Question 10

A user reports that they cannot make outbound calls from their Cisco IP phone. What is the most likely cause of this issue?

Accepted Answer

Network connectivity problems between the phone and the gateway.

Question 11

Which of the following statements best describes the purpose of a Media Resource Group List (MRGL) in Cisco Unified Communications Manager (CUCM)?

Accepted Answer

To prioritize the use of media resources such as conference bridges and music on hold.

Question 12

A user reports that they are unable to join a Cisco Webex Teams meeting. What is the most likely cause of this issue?

Accepted Answer

Network connectivity problems on the user's device.

Question 13

What is the primary function of a SIP trunk in a Cisco Unified Communications Manager (CUCM) deployment?

Accepted Answer

To enable communication between CUCM and PSTN gateways.

Question 14

Which of the following actions is recommended when configuring device pools in Cisco Unified Communications Manager (CUCM)?

Accepted Answer

Grouping devices based on their physical location for easier management.

Question 15

Which of the following is a key benefit of deploying Cisco Unified Contact Center Express (UCCX) for an organization?

Accepted Answer

Automating administrative tasks within the contact center.

Question 16

What is the primary purpose of configuring a Route Group in Cisco Unified Communications Manager (CUCM)?

Accepted Answer

To define the order in which route patterns are used for call routing.

Question 17

A company is experiencing echo during voice calls on their Cisco IP phones. What is one possible cause of this issue?

Accepted Answer

Improper configuration of echo cancellation settings.

Question 18

Which of the following statements best describes the purpose of a hunt group in Cisco Unified Communications Manager (CUCM)?

Accepted Answer

To distribute incoming calls to a group of designated users or devices.

Question 19

A user reports that they cannot receive incoming calls on their Cisco IP phone. What is the most likely cause of this issue?

Accepted Answer

Network connectivity problems between the phone and the gateway.

Question 20

What is the primary purpose of creating a translation pattern in Cisco Unified Communications Manager (CUCM)?

Accepted Answer

To modify the dialing behavior for inbound or outbound calls.

Question 21

What is the primary purpose of configuring a SIP trunk security profile in Cisco Unified Communications Manager (CUCM)?

Accepted Answer

To enable secure communication between CUCM and SIP trunks.

Question 22

A user complains of intermittent audio drops during Cisco Webex Meetings. What is one possible cause of this issue?

Accepted Answer

Insufficient bandwidth on the organization's network.

Question 23

What is the primary function of a calling search space (CSS) in Cisco Unified Communications Manager (CUCM)?

Accepted Answer

To control the calling privileges and reachability of devices.

Question 24

Which of the following is a key consideration when configuring a SIP trunk in Cisco Unified Communications Manager (CUCM)?

Accepted Answer

Enabling encryption for media traffic.

Question 25

A user reports that they cannot access voicemail on their Cisco IP phone. What is the first step the IT support team should take to troubleshoot this issue?

Accepted Answer

Verify the network connectivity between the phone and the voicemail server.

Question 26

Which of the following is a common symptom of network congestion affecting Cisco TelePresence video quality?

Accepted Answer

Pixelation and freezing of video frames.

Question 27

Which of the following best describes the purpose of a region configuration in Cisco Unified Communications Manager (CUCM)?

Accepted Answer

To define the codec used for audio and video calls between devices.

Question 28

A company plans to deploy Cisco Jabber for instant messaging and presence. What is a key consideration when configuring Jabber clients for optimal performance?

Accepted Answer

Enabling encryption for message traffic.

Question 29

Which of the following is a recommended best practice for securing Cisco collaboration devices?

Accepted Answer

Regularly updating device firmware and software.

Question 30

A user reports that they cannot place outbound calls from their Cisco IP phone. What is the first step the IT support team should take to troubleshoot this issue?

Accepted Answer

Check the status of the call control system (e.g., Cisco Unified Communications Manager).

CISCO 100-890 Supporting Cisco Collaboration Devices (CLTECH) Free Practice Test — 30 Questions

A lot more is already mapped out

About the CISCO 100-890 Supporting Cisco Collaboration Devices (CLTECH) Certification