CHANATEC142 SAP Certified Technology Associate SAP HANA (Edition 2014) Free Practice Test — 30 Questions

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Question 1 of 30

Anya Sharma, a lead SAP HANA administrator, is managing a critical system upgrade scheduled for deployment next week. During the final integration testing phase, a significant compatibility issue arises with a crucial, albeit older, third-party CRM system that relies on direct data feeds from HANA. This issue cannot be resolved before the scheduled go-live date. Anya must immediately communicate this delay and a revised strategy to various stakeholders, including the executive steering committee, the end-user department heads, and the technical implementation team. Which of the following communication and strategic approaches best demonstrates adaptability and effective stakeholder management in this challenging situation?

Inform all stakeholders that the upgrade is indefinitely postponed due to the CRM integration issue, emphasizing the complexity and providing no immediate alternative, while internally focusing solely on fixing the CRM integration.
Propose a phased upgrade strategy where the core SAP HANA functionalities are deployed as planned, with a commitment to address the CRM integration as a separate, parallel project, clearly communicating the revised scope and timeline for both components to all stakeholder groups.
Immediately escalate the issue to the vendor of the legacy CRM system, demanding a fix within 24 hours, and inform stakeholders that the upgrade will proceed only after the vendor provides a guaranteed solution, regardless of the original timeline.
Communicate to the executive steering committee that the upgrade is delayed and request additional resources to expedite the CRM integration fix, without informing end-user department heads until a definitive resolution is found to avoid unnecessary concern.

About the CHANATEC142 SAP Certified Technology Associate SAP HANA (Edition 2014) Certification

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